PIONEER INSTITUTE TERMS AND CONDITIONS
Updated: September 1, 2020
Cancellation Policy
A full refund will be made to any student who cancels the enrollment contract within 72 hours (until midnight of the third day excluding Saturdays, Sundays and legal holidays) after the enrollment contract is signed or within the student’s first three scheduled class days (does not apply to Seminars).
1. Refund computations will be based on scheduled course time of classes through the last documented day of an academically related activity. Leaves of absence, suspensions and school holidays will not be counted as part of the scheduled classes.
2. The effective date of termination for refund purposes will be the earliest of the following:
(a) the date of termination, if the student is terminated by the school;
(b) the date of receipt of written notice from the student; or
(c) the first of the following dates when the student’s participation in an academically related activity cannot be documented: at the end of the first week of each academic term, at the end of the first month of each academic term, at the midpoint of each academic term, and at the end of each academic term.
3. If tuition and fees are collected in advance of entrance, and if after expiration of the 72-hour cancellation privilege the student does not enter school, not more than $100 in nonrefundable administrative fees shall be retained by the school for the entire residence program or synchronous distance education course.
4. If a student enters a residence or synchronous distance education program and withdraws or is otherwise terminated, the school or college may retain not more than $100 in nonrefundable administrative fees for the entire program. The minimum refund of the remaining tuition and fees will be the pro rata portion of tuition, fees, and other charges that the number of hours remaining in the portion of the course or program for which the student has been charged after the effective date of termination bears to the total number of hours in the portion of the course or program for which the student has been charged, except that a student may not collect a refund if the student has completed 75 percent or more of the total number of hours in the portion of the program for which the student has been charged on the effective date of termination.
5. Refunds for items of extra expense to the student, such as books, tools, or other supplies should be handled separately from refund of tuition and other academic fees. The student will not be required to purchase instructional supplies, books and tools until these materials are required. Once these materials are purchased, no refund will be made. For full refunds, the school can withhold costs for these types of items from the refund if they were necessary for the portion of the program attended and separately stated in the enrollment agreement. Any such items not required for the portion of the program attended must be included in the refund
6. A student who withdraws for a reason unrelated to the student’s academic status after the 75 percent completion mark and requests a grade at the time of withdrawal shall be given a grade of “incomplete” and permitted to re-enroll in the course or program during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course or program.
7. A full refund of all tuition and fees is due and refundable in each of the following cases:
(a) an enrollee is not accepted by the school;
(b) if the course of instruction is discontinued by the school and this prevents the student from completing the course; or
(c) if the student’s enrollment was procured because of any misrepresentation in advertising, promotional materials of the school, or representations by the owner or representatives of the school.
A full or partial refund may also be due in other circumstances of program deficiencies or violations of requirements for career schools and colleges.
8. Refund Policy for Students Called to Active Military Service.
A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:
(a) if tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;
(b) a grade of incomplete with the designation “withdrawn-military” for the courses in the program, other than courses for which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or (c) the assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:
(1) satisfactorily completed at least 90 percent of the required coursework for the program; and
(2) demonstrated sufficient mastery of the program material to receive credit for completing the program.
9. The payment of refunds will be totally completed such that the refund instrument has been negotiated or credited into the proper account(s) within 60 days after the effective date of termination.
Refund Policy for Seminars
1. Refund computations will be based on the period of enrollment computed on basis of course time (clock hours).
2. The effective date of termination for refund purposes will be the earliest of the following: (a) the last date of attendance; or
(b) the date of receipt of written notice from the student.
3. If tuition and fees are collected in advance of entrance, and the student does not enter school, not more than $100 shall be retained by the school.
4. If the student fails to enter the seminar, withdraws, or is discontinued at any time before completion of the seminar, the student will be refunded the pro rata portion of tuition, fees, and other charges that the number of class hours remaining in the seminar after the effective date of termination bears to the total number of class hours in the seminar.
5. A full refund of all tuition and fees is due in each of the following cases:
(a) an enrollee is not accepted by the school;
(b) if the seminar of instruction is discontinued by the school and thus prevents the student from completing the seminar; or
(c) if the student’s enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or misrepresentations by the owner or representatives of the school.
6. REFUND POLICY FOR STUDENTS CALLED TO ACTIVE MILITARY SERVICE. A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:
(a) if tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;
(b) a grade of incomplete with the designation “withdrawn-military” for the courses in the program, other than courses for which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or
(c) the assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:
(1) satisfactorily completed at least 90 percent of the required coursework for the program; and
(2) demonstrated sufficient mastery of the program material to receive credit for completing the program.
7. Refunds will be totally consummated within 60 days after the effective date of termination.
Satisfactory Progress
Satisfactory progress is a progress evaluation that reflects whether the student is able to complete all subject matter written within the allotted time provided in the course curriculum.
The Progress evaluation records shall be of the type and nature to reflect whether the student is making satisfactory progress to the point of being able to complete all subject matter within the allotted time provided in the course curriculum.
Pioneer Institute shall have student’s grades at the midpoint and end of each progress evaluation period. A student not making satisfactory progress at the first progress evaluation will be placed on academic probation period for 3 consecutive days. If the student does not achieve satisfactory progress by the end of the probationary period, the student’s enrollment shall be terminated.
When a student is placed on academic probation, the school will counsel the student prior to the student returning to class. The date, action taken, and terms of probation shall be clearly indicated in the student’s permanent file.
Pioneer Institute shall place a student who enrollment was terminated for unsatisfactory progress to reenroll after a minimum of one progress evaluation period. Such reenrollment does not circumvent the approved refund policy.
Granting of Credit
To qualify individual must have GED or HSD
Pioneer Institute shall place a student who returns after their enrollment was terminated for unsatisfactory progress on academic probation for the next grading period. The institute will advise the student of this action and document the student’s file accordingly. If the student does not demonstrate satisfactory progress at the end of this probationary period, that student’s enrollment shall be terminated. Students terminated for unsatisfactory progress cannot be readmitted until a minimum of one grading period has passed
At the end of each week progress report will be giving to students and or send to sponsors. A student who is obligated for the full tuition may request a grade of “incomplete “ if the student withdraws for an appropriate reason unrelated to the student’s academic status.
Pioneer Institute allows student receiving a grade of incomplete to reenroll in the program during the 12-month period following the date the student withdraws and completes those incomplete subjects without payment of additional tuition.
School will allow student to retake a subject that student do not make satisfactory grade on one time only.
Student shall be provided with remedial work at the discretion of the instructor
School’s Attendance Policy
Pioneer Institute shall terminate the enrollment of a student who accumulates the lesser of the following amounts of absences: 2 consecutive days. Students whose enrollments are terminated for violation of the attendance policy may not reenroll before the start of the next class start date. This provision does not circumvent the approved refund policy.
No more than a day make-up. Make up will not remove an absence.
Make-up work shall:
- require the student to demonstrate substantially the same level of knowledge or competence expected of a student who attended the scheduled class session;
- be completed within two weeks of the end of the grading period during which the absence occurred.
- be documented by the school as being completed, recorded the date, time, duration of the make-up session, and the name of the supervising instructor; and
- be signed and dated by the student to acknowledge the make-up session.
Pioneer Institute’s director may grant a leave of absence determining that good cause is shown, not more than one week. Student attendance records shall clearly define the dates of the leave of absence. A written statement, as to why the leave of absence was granted, signed by both the student and the school director indicating approval, shall be placed in the student’s permanent file.
Pioneer Institute shall record a student’s grades at the midpoint and end of each progress evaluation period. A student not making satisfactory progress at the midpoint shall be placed on academic probation for the remainder of the progress evaluation period. If the student does not achieve satisfactory progress by the probationary period, the student’s enrollment shall be
Read mission
- The school may allow a student whose enrollment was terminated for unsatisfactory progress to reenroll after minimum of one progress evaluation period. Such reenrollment does not circumvent the approved refund policy.
Code of Conduct/Policy
- Unprofessional Conducts.
- Absences: Only ONE absence is allowed no more than 3 absences are permitted or you will be excused from the program.
- For all absences there be must be a signed documentation (doctor, school, hospital, etc.).
- Alcohol/Illicit Substance Use
- Possession of Firearms in the School Premises
- Tardiness
- You must not be more than 15 minutes late.
- Professional dress code required
- Must call to inform staff of any lateness more than 15 minutes.
- Must seek permission from school if you can leave early. Must bring documentation for leaving early. (Doctor, school, hospital, etc.)
- Food/Drinks: Are not allowed in classrooms, computer lab, or skill lab.
- Cellphones: No cellphones, headphones, iPods, are allowed in classroom, computer lab, or skills lab
- Language: No foul or inappropriate language is allowed on school premises.
Graduation Requirements
Students must complete program hours of lecture and program hours of clinical for graduation. Student must have minimum of C grade point. Minimum time allowed for completion is required.
School’s Placement Assistance Policy
We do not offer job placement assistance for all graduates.
Grievances
The school shall implement a grievance procedure providing for prompt and equitable resolution of complaints. The procedure shall conform to all applicable laws and regulations. Any student may lodge a grievance or complaint.
The school shall initiate a compliant investigation within 10 days of the school receipt of compliant and document all components of the investigation.
Unsolved grievance shall be directed to:
Pioneer Institute is “Approved and regulated by the Texas Workforce Commission, Career Schools and Colleges, Austin, Texas.”
Career Schools and Colleges
Texas Workforce commission
101 E. 15th Street – Rm. 226T
Austin, TX 78778-0001
The information contained in this catalog is true and correct to the best of my knowledge.
Dele Jokodola, RN, MNscEd
Director, Pioneer Instititute (PIONEER-I)